Tickets go on sale for group orders before they go on sale for individual ticket buyers. As soon as a show is on sale for groups, it will appear on our website. If you do not see your show, either it has closed already or it is not on sale yet. Please give us a call or check back on the website soon.

Please indicate all dates that your group can attend the show on your order form. For example, if the group can go on any Saturday in March, please note that on your request. Date flexibility is helpful in filling your group order as quickly as possible.

Please indicate up to three alternate show choices on your order form in case your first choice is sold out. We will submit your requests in order and confirm or deny your group order based on the box office's availability. Listing alternate shows is especially important for shows that have opened within the past year.

No, you can cancel a group request at any time before you submit payment.

In your original request, please note the part of the theatre where you would prefer to be seated. Your invoice will guarantee the section of the theatre confirmed by the box office. However, because a group request is not officially finalized until we receive payment for the order, some box office ticketing systems cannot confirm exact seat locations until an order is paid. Box office ticketing systems in theatres that are owned by Shubert and Jujamcyn organizations (about two-thirds of Broadway theatres) can quote seat locations before you pay for tickets. They can, however, change seat locations before payment if necessary. It’s rare, but possible. Call us to find out if your show can or cannot quote seat locations before payment. Once you have paid for your tickets, we will send your tickets via Federal Express for a mailing fee or hold the tickets at the theatre box office for you to pick up, free of charge.

Usually your group will be seated together, but if a show is heavily sold or a theater is small, your group may need to be split. The box office will seat your group as close together as possible.

Sure. If, for example, someone in your group requires an aisle seat, please note that special request on your order form. While special requests can never be guaranteed, we will be sure to pass them along to your show's theater box office, which will do its best to accommodate you.

Certainly. There are a number of fine Times Square-area restaurants that are great for groups. These include Planet Hollywood, Bubba Gump Shrimp Company and the Center Stage Café, just to name a few. Once your theater tickets are confirmed, please contact a group sales agent to add on the restaurant option. Click here to learn more about your restaurant choices.

We are happy to ship your group tickets via Federal Express for a minimal mailing fee, provided there is enough time before your performance date. FedEx cannot deliver to a P.O. Box and a phone number is required.

We can also hold your tickets at Will Call, meaning you can pick them up at the theatre box office on the day of the show. Please note that Will Call is the only option for off-Broadway tickets and international customers.

If you would like to get your tickets before the day of the performance and cannot receive them by FedEx, you may also visit us in our corporate office during our business hours.

If you would like to pick up your tickets prior to the day of the show, you can come see our Broadway experts in action at our office. We are located just north of Times Square at 729 7th Avenue (between 48th and 49th Streets), and our offices are on the 6th floor. Our pick-up hours are 9am to 6pm, Monday through Saturday. Call ahead and we’ll have your tickets waiting!

Generally, no. We do not charge a service fee on group orders. Occasionally exceptions will apply for holiday or Saturday evening performances. Please check each show page for specific pricing.

Since payment due dates vary, you will receive a separate invoice for each attraction you book – i.e. one invoice for each show, restaurant and workshop you arrange with us.

Payment due dates for group tickets and meal reservations vary between shows and restaurants. Your payment due date will be indicated on your invoice when your ticket order is confirmed by the box office. Payment for educational workshops is due one month before the workshop date or immediately if your workshop is within one month.

Yes – we accept American Express, Mastercard, Visa and Discover card numbers.

Absolutely – your payment deadline will be given at the time your order is confirmed by the box office. Please mail your check to:

Theatre Direct
Attn: Groups Department
729 7th Avenue, 6th Floor
New York, NY 10019