Group Sales Exchange & Return Policies

DISNEY THEATRICAL GROUP REFUND & EXCHANGE POLICY

(This applies to “Aladdin” at the New Amsterdam Theatre and “The Lion King” at the Minskoff Theatre.)

Exchanges are valid solely for different performances of originally purchased production. Exchanges must be made no later than two hours prior to start of originally-ticketed performance. Currently, there is no fee for exchanges. Exchange may be subject to additional fees if expedited delivery is requested. Tickets may be exchanged for any other single performance on sale at time of exchange, subject to blockout dates and other restrictions. Exchanges may not be made for same performance. Exchanges will only be made through original point of purchase; for group sales, exchanges can only be made through the original Agent. Group minimums still apply for any performance in which the tickets are used. Exchanges will be valued at original face value of the ticket purchased. Additional payments apply if choosing a performance or section that costs more than the original or if exchanges are from an originally-discounted ticket into a performance with no discounted tickets available. Guests may receive partial refunds if the face value of the original ticket is higher than the face value of the new ticket. New special offers may not be applied to exchanged tickets. Exchanges may not be made to change the number of tickets. Complimentary tickets and resold tickets are not eligible for exchange. Other restrictions may apply. Exchange policy may change or be revoked without notice.

Refunds are available for group ticket orders. Group refunds are limited to 30 tickets per day in advance the refund request is made (for example, up to 150 tickets may be refunded if the request is made more than three days in advance of the performance date and time). Complimentary tickets and resold tickets are not eligible for refund. Other restrictions may apply. Refund policy may change or be revoked without notice.

NEDERLANDER THEATRES REFUND & EXCHANGE POLICY

(This applies to productions at the following venues: Brooks Atkinson Theatre, Gershwin Theatre, Lunt-Fontanne Theatre, Marquis Theatre, Minskoff Theatre, Nederlander Theatre, Neil Simon Theatre, Palace Theatre, Richard Rodgers Theatre.)

For tickets purchased as part of a group, the exchange or refund request of the guest needs to be handled by the group sales agent or agency who coordinated the group booking. All group ticket exchange or refund requests need to be submitted by the group sales agent no later than twenty-four (24) hours prior to the performance. Any group tickets that need to be exchanged or refunded may only be requested by the agent or agency of record for that order. Refunds will only be issued back to the original method of payment. There may be a maximum number of tickets allowable to be refunded per group, check with the venue for details.