COVID-19 Health Protocols

Group Leaders: please note that you are required to communicate the below COVID-19 health protocols and safety guidelines to your group members.   

FOR PERFORMANCES THROUGH JANUARY 2, 2022
The Broadway League announced on October 1, 2021 that the owners and operators of all 41 Broadway theatres in New York City will continue to require vaccinations for audience members, as well as performers, backstage crew, and theatre staff, for all performances through the end of the year. Masks will also be required for audiences inside the theatres, except while actively eating or drinking in designated locations.

Under the policy, guests age 12 and older will need to be Fully Vaccinated with an FDA or WHO authorized vaccine AND present a government-issued photo ID such as a driver’s license or passport. (Guests 12-18 may use a government-issued ID or school ID – no photo required.) “Fully vaccinated” means on the date of the performance a guest is at least 14 days after their second dose of a two dose COVID-19 vaccine OR at least 14 days after their single dose of an approved single dose COVID-19 vaccine.

Guests under 12 will need proof of ONE of the following instead of proof of vaccination and must be accompanied by an adult that meets the theatres’ vaccination requirements:

  • negative COVID-19 PCR test performed by a medical provider within 72 hours of the performance start time. The test results must clearly show the date and time of the test; OR
  • a negative COVID-19 rapid antigen test taken within 6 hours of the performance start time. The test results must clearly show the date and time of the test.

 

FOR PERFORMANCES BEGINNING JANUARY 3, 2022
Theatre owners anticipate a review of policies in December 2021, and may include a relaxation of certain provisions if the science dictates. All groups will be notified by a representative of GSBO of any updates pertaining to their orders.

Guests with accessibility questions, or who require additional assistance related to a venue’s COVID-19 policies may email groups@broadway.com or call 1-800-BROADWAY x2.  Please note: all events are being planned at full capacity, subject to applicable law and governmental approval.

Group Leaders: please note that you are required to communicate the above COVID-19 health protocols and safety guidelines to your group members.   

SAFETY GUIDELINES FOR ALL BROADWAY THEATRES

For Performances Through January 2, 2022
The Broadway League announced on October 1, 2021 that the owners and operators of all 41 Broadway theatres in New York City will extend their requirement of vaccinations for audience members, as well as performers, backstage crew, and theatre staff, for all performances through January 2, 2022. Masks will also be required for audiences inside the theatre, except while eating or drinking in designated locations.

Under the policy, guests will need to be fully vaccinated with an FDA or WHO authorized vaccine in order to attend a show and must show proof of vaccination at their time of entry into the theatre with their valid ticket. “Fully vaccinated” means the performance date must be at least 14 days after the second dose of a two-dose COVID-19 vaccine, or at least 14 days after a single-dose COVID-19 vaccine.

Exceptions are being made for children under 12 and people with a medical condition or closely held religious belief that prevents vaccination. These guests must provide proof of a negative COVID-19 PCR test taken within 72 hours of the performance start time, or a negative COVID-19 antigen test taken within 6 hours of the performance start time.

For Performances Beginning January 3, 2022
Theatre owners anticipate a review of policies in December 2021, and may include a relaxation of certain provisions if the science dictates. All groups will be notified by a representative of GSBO of any updates pertaining to their orders.

Guests with accessibility questions, or who require additional assistance related to a venue’s COVID-19 policies may email groups@broadway.com or call 1-800-BROADWAY x2.  Please note: all events are being planned at full capacity, subject to applicable law and governmental approval.

Additional Protocols for Each Theatre Chain are Detailed Below

DISNEY THEATRICAL’S SAFETY GUIDELINES

(This applies to productions at the New Amsterdam Theatre.)

The New Amsterdam Theatre will follow New York State and CDC guidelines to ensure the safety of all actors, production staff, theatre employees, and audience members. As public health conditions and the State’s guidance for performing arts and live entertainment changes, the theatre will remain flexible and adapt to applicable health protocols, such as face coverings, health screening, enhanced air filtration and ventilation, and rigorous cleaning and disinfection. Check this space for more details as your performance date approaches.

NEDERLANDER THEATRES SAFETY GUIDELINES

(This applies to productions at the following venues: Brooks Atkinson Theatre, Gershwin Theatre, Lunt-Fontanne Theatre, Marquis Theatre, Minskoff Theatre, Nederlander Theatre, Neil Simon Theatre, Palace Theatre, Richard Rodgers Theatre.)

Due to health and safety concerns regarding contact tracing and COVID-19, each group must have a designated Group Leader who will attend the performance with the rest of the group. Contact information for the Group Leader will be required prior to the tickets being delivered to the group. Once your order is confirmed a GSBO representative will provide any necessary forms.

These protocols may include, but are not limited to:

  • Masks. Everyone in the theatre must wear acceptable face coverings or face masks at all times unless the core function of the work or activity being conducted (e.g., cast members on the stage, musicians playing wind instruments) requires otherwise.
  • Cleaning. After each performance, high touch surfaces will be cleaned both backstage and in audience spaces. Once per day, the theatre will be thoroughly cleaned, and hand sanitizer will be stationed throughout the theatre.
  • Air filtration. We’re upgrading our systems to comply with CDC guidelines for hospital grade filtration and increasing fresh outdoor air and air exchange to the greatest extent possible.

SHUBERT THEATRES SAFETY GUIDELINES

(This applies to productions at the following venues: Ambassador Theatre, Barrymore Theatre, Belasco Theatre, Bernard B. Jacobs Theatre, Booth Theatre, Broadhurst Theatre, Broadway Theatre, Cort Theatre, Gerald Schoenfeld Theatre, Golden Theatre, Imperial Theatre, Longacre Theatre, Lyceum Theatre, Majestic Theatre, Music Box Theatre, New World Stages, Shubert Theatre, Stage 42, Winter Garden Theatre.)

Shubert Theatres are committed to providing healthy and safe facilities for audiences, performers, and staff. Based on CDC and state guidelines at the time of performance, protocols may include mask enforcement, increased cleaning and ventilation/filtration enhancements, vaccination, or negative test verification, and more. These are subject to change. Ticket holders who do not comply with venue policies cannot be admitted.

 

ORPHEUM THEATRE SAFETY GUIDELINES, Stomp

Patrons ages 12 and older must provide proof of having completed the COVID-19 vaccination series at least 14 days prior to the date of the performance. Due to vaccine age restrictions, patrons ages 5 through 11 must provide proof of at least one of the following:

  • A negative antigen COVID-19 test taken within 6 hours of the performance start time, or
  • A negative PCR COVID-19 test taken within 72 hours of the performance start time

 

Group Leaders: please note that you are required to communicate the above COVID-19 health protocols and safety guidelines to your group members.

DISNEY THEATRICAL GROUP REFUND & EXCHANGE POLICY

(This applies to “Aladdin” at the New Amsterdam Theatre and “The Lion King” at the Minskoff Theatre.)

Exchanges are valid solely for different performances of originally purchased production. Exchanges must be made no later than two hours prior to start of originally-ticketed performance. Currently, there is no fee for exchanges. Exchange may be subject to additional fees if expedited delivery is requested. Tickets may be exchanged for any other single performance on sale at time of exchange, subject to blockout dates and other restrictions. Exchanges may not be made for same performance. Exchanges will only be made through original point of purchase; for group sales, exchanges can only be made through the original Agent. Group minimums still apply for any performance in which the tickets are used. Exchanges will be valued at original face value of the ticket purchased. Additional payments apply if choosing a performance or section that costs more than the original or if exchanges are from an originally-discounted ticket into a performance with no discounted tickets available. Guests may receive partial refunds if the face value of the original ticket is higher than the face value of the new ticket. New special offers may not be applied to exchanged tickets. Exchanges may not be made to change the number of tickets. Complimentary tickets and resold tickets are not eligible for exchange. Other restrictions may apply. Exchange policy may change or be revoked without notice.

Refunds are available for group ticket orders. Group refunds are limited to 30 tickets per day in advance the refund request is made (for example, up to 150 tickets may be refunded if the request is made more than three days in advance of the performance date and time). Complimentary tickets and resold tickets are not eligible for refund. Other restrictions may apply. Refund policy may change or be revoked without notice.

 

NEDERLANDER THEATRES REFUND & EXCHANGE POLICY

(This applies to productions at the following venues: Brooks Atkinson Theatre, Gershwin Theatre, Lunt-Fontanne Theatre, Marquis Theatre, Minskoff Theatre, Nederlander Theatre, Neil Simon Theatre, Palace Theatre, Richard Rodgers Theatre.)

For tickets purchased as part of a group, the exchange or refund request of the guest needs to be handled by the group sales agent or agency who coordinated the group booking. All group ticket exchange or refund requests need to be submitted by the group sales agent no later than twenty-four (24) hours prior to the performance. Any group tickets that need to be exchanged or refunded may only be requested by the agent or agency of record for that order. Refunds will only be issued back to the original method of payment. There may be a maximum number of tickets allowable to be refunded per group, check with the venue for details.

SHUBERT THEATRES REFUND & EXCHANGE POLICY

(This applies to productions at the following venues: Ambassador Theatre, Barrymore Theatre, Belasco Theatre, Bernard B. Jacobs Theatre, Booth Theatre, Broadhurst Theatre, Broadway Theatre, Cort Theatre, Gerald Schoenfeld Theatre, Golden Theatre, Imperial Theatre, Longacre Theatre, Lyceum Theatre, Majestic Theatre, Music Box Theatre, Shubert Theatre, Winter Garden Theatre, New World Stages, Stage 42)

After payment has been made on a group order, full exchanges, full refunds and partial refunds are permitted up to twenty-four hours prior to the performance for performances through January 18, 2022. All refund and exchange requests must be communicated to the box office through the group sales agent portal provided by Shubert for that purpose.

  • All requests for exchanges and refunds must be made by the group leader, tour operator or group agent; requests will not be accepted from individual group members.
  • Exchanges must be for a future, scheduled performance of the same production and for the same number of tickets as the original order. Additional charges may apply if there is a difference in ticket price on the new date.
  • No partial exchanges will be permitted.
  • Partial refund request must provide the seat locations of the tickets you wish to cancel.
  • Refunds will be issued to the original method of payment used at the time of purchase only and cannot be issued directly to group members.
  • This policy is intended to allow our group buyers to purchase with confidence in uncertain times. Abuse of this policy may result in the cancelation of future orders. Abuse of the policy includes but is not limited to: Repeatedly canceling 20% or more of the total tickets on an order after payment, repeatedly canceling tickets at the refund deadline, repeatedly exchanging the same order for future dates.

Groups requiring partial refunds may occasionally drop below the group minimum. The group price and commission will be honored on these orders. Repeat buyers or agencies that regularly reduce orders below the minimum will be questioned, and this practice may result in the cancelation of future orders.

 

ORPHEUM THEATRE REFUND & EXCHANGE POLICY, Stomp

All COVID-19 related group ticket exchange or refund requests must be submitted to the box office no later than 1 week prior to the performance. Up to 20% of tickets are eligible for a refund. Any group tickets that need to be exchanged or refunded may only be requested by the agent or agency of record for that order. (Valid until January 30, 2022)

 

All policies and procedures on cancellations and exchanges are subject to change.